High latency for branded links redirection

Incident Report for Rebrandly

Resolved

Our engineers found that a specific server machine in our cluster experienced downgraded performance, however our auto-scale system was able to substitute the machine. The problem is completely solved, we don't expect any more downtime. We will continue monitoring the situation.
Posted Jun 27, 2019 - 12:09 UTC

Update

We are continuing to monitor for any further issues.
Posted Jun 27, 2019 - 10:11 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 27, 2019 - 10:07 UTC

Investigating

Our engineers noticed an increased latency for about 10 minutes for most of the branded links and Rebrand.ly links. The redirect may have stopped working for some of them. All links seem to work perfectly now. Our engineers are investigating the incident and monitoring the situation.
Posted Jun 27, 2019 - 10:00 UTC
This incident affected: Branded Links redirect (Domain Names registered via Rebrandly) and Generic short URLs redirect.