Dashboard usability issue

Incident Report for Rebrandly

Resolved

This incident has been resolved.

Posted May 16, 2019 - 17:17 UTC

Update

Back to normal. Issue has been fixed and affected accounts have been activated to enable the Dashboard experience.

Posted May 16, 2019 - 17:16 UTC

Identified

We are aware of issues with new Rebrandly FREE accounts registered today and the official Dashboard. In particular, no Workspace is available after first login, making the link creation impossible without an explicit Account activation (under Account Settings menu).

Issue has been solved for new registrations, we are in the process of restoring the usability for accounts registered in last few hours.

Workaround to the issue: activating the account with the wizard in Account Settings - Subscription solves it.

Posted May 16, 2019 - 16:30 UTC

This incident affected: Rebrandly Dashboard.