Dashboard login issues

Incident Report for Rebrandly

Resolved

This incident has been resolved.

Posted Jun 19, 2018 - 17:42 UTC

Monitoring

Back to normal. Monitoring system status.

Posted Jun 19, 2018 - 17:35 UTC

Update

We are restoring corrupted login data and we expect the process to take no more than 60 minutes

Posted Jun 19, 2018 - 16:20 UTC

Update

Our recovery plan includes restoring all social logins for accounts which have been registered before this morning at 08:06 UTC. Users which registered their Rebrandly account today with social login may still experience issues until solutions provided

Posted Jun 19, 2018 - 15:15 UTC

Update

Problem is related to social logins only (Google, Facebook, Twitter), working on the solution

Posted Jun 19, 2018 - 14:48 UTC

Identified

We are aware of problems accessing the Rebrandly dashboard. Working on a solution to that.
Links uptime not affected, API service not affected, the problem is about Dashboard and the ability to login.

Posted Jun 19, 2018 - 14:38 UTC

This incident affected: Rebrandly Dashboard.