tag:status.rebrandly.com,2005:/historyRebrandly Status - Incident History2024-03-28T18:40:33ZRebrandlytag:status.rebrandly.com,2005:Incident/202448502024-03-14T17:34:41Z2024-03-14T17:34:41ZDNS Issues for Domains registered through Rebrandly<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>17:34</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>17:16</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>15:50</var> UTC</small><br><strong>Identified</strong> - We identified an issue that's impacting domains registered with Rebrandly through our domain provider OpenSRS.<br />The OpenSRS DNS team is currently investigating and we will provide an update once they have additional information.</p>tag:status.rebrandly.com,2005:Incident/198674652024-01-31T08:11:28Z2024-01-31T08:11:28ZSearch issue: links not appearing on the result list.<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>08:11</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>21:22</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>19:53</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:01</var> UTC</small><br><strong>Investigating</strong> - We have identified an issue affecting Rebrandly Links Search in the Dashboard and with API. Links might not appear in the results of a search. We are working on restoring the functionality.</p>tag:status.rebrandly.com,2005:Incident/190841112023-11-10T18:34:04Z2023-11-10T18:34:04ZDelay while generating SSL certificates for newly added domains<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>18:34</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>18:32</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>18:28</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>13:02</var> UTC</small><br><strong>Investigating</strong> - The system is facing issues while generating SSL certificates for newly added domains. Engineers are investigating it.</p>tag:status.rebrandly.com,2005:Incident/167463662023-04-04T11:32:03Z2023-04-04T11:32:03ZData Processing Delays - Rebrandly clicks tracking affected<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>11:32</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>07:53</var> UTC</small><br><strong>Investigating</strong> - Our data processing infrastructure is running behind, causing delays in the reporting tools.</p>tag:status.rebrandly.com,2005:Incident/167110962023-03-31T21:19:30Z2023-03-31T21:19:30ZData Processing Delays - Rebrandly clicks tracking affected<p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>21:19</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>19:48</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>19:19</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>16:38</var> UTC</small><br><strong>Investigating</strong> - Our data processing infrastructure is running behind, causing delays in the reporting tools.</p>tag:status.rebrandly.com,2005:Incident/160877182023-02-11T09:32:03Z2023-02-11T09:32:03ZPartial outage of the Link Search feature<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>09:32</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>17:12</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>10:02</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>10:02</var> UTC</small><br><strong>Identified</strong> - We are aware of newly created links that are not researchable inside the Dashboard.</p>tag:status.rebrandly.com,2005:Incident/159102872023-01-24T20:05:59Z2023-01-24T20:05:59ZData Processing Delays - Rebrandly clicks tracking affected<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>20:05</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. Queues cleared, clicks tracking up and running with no delay.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>08:59</var> UTC</small><br><strong>Monitoring</strong> - We are continuing to monitor for any further issues and processing past queues. Current clicks are tracked with no delay.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>08:35</var> UTC</small><br><strong>Investigating</strong> - Our data processing infrastructure is running behind, causing delays in the reporting tools. No data has been lost, and the system should be caught up shortly.</p>tag:status.rebrandly.com,2005:Incident/158529862023-01-20T08:38:06Z2023-01-20T08:38:06ZData Processing Delays - Rebrandly clicks tracking affected<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>08:38</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved, and historical clicks reporting is up to date.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>14:23</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues and processing past queues. Current clicks are tracked with no delay.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Monitoring</strong> - Our data processing infrastructure is running behind, causing delays in the reporting tools. No data has been lost, and the system should be caught up shortly.</p>tag:status.rebrandly.com,2005:Incident/126372572022-10-27T18:26:50Z2022-10-27T18:26:50ZLinks created in the last 3 hours experienced delay in tracking<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>18:26</var> UTC</small><br><strong>Resolved</strong> - The tracking queue has been cleared out. The tracking system is fully operational and the clicks data is up to date.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>16:24</var> UTC</small><br><strong>Monitoring</strong> - The problem has been fixed and we are currently monitoring it. The tracking queue is getting cleared out.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>16:22</var> UTC</small><br><strong>Identified</strong> - The problem has been addressed and we are actively working to recover and restore data when possible.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>16:21</var> UTC</small><br><strong>Investigating</strong> - Some links created in the last 3 hours experienced problems with their clicks counter.</p>tag:status.rebrandly.com,2005:Incident/107023432022-07-27T18:05:09Z2022-07-27T18:05:09ZDomain Search issue<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>18:05</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>16:42</var> UTC</small><br><strong>Investigating</strong> - We are aware of an issue affecting Domain Search, making it impossible to verify availability of domain names for purchase</p>tag:status.rebrandly.com,2005:Incident/105349882022-07-13T08:46:47Z2022-07-13T08:46:47ZSearch issue: new links not appearing in results<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>08:46</var> UTC</small><br><strong>Resolved</strong> - All the links which were missing have now been indexed for Search. We will start an investigation, outside of the context of this incident, to spot and fix possible inconsistencies with links edited during the period.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>13:46</var> UTC</small><br><strong>Update</strong> - We are in the process of re-indexing the missing links created between July 7th and July 11th, so that they make appearance in your Search result again. Will soon provide an update on the estimated time to complete. Please be aware of the following inconsistency that might arise during the process:<br /><br />If you had created a link between July 7th and July 11th, but you also deleted it between July 7th and July 12th (today), the link might unexpectedly make appearance again within your Search results. Clicking on the link will give you an accurate confirm of the fact the link was indeed deleted. Please mind the List of Links is not affected by this incident, this is only about the Search functionality (Search bar).<br /><br />If you had updated a link between July 7th and July 11th, the Search result might be inaccurate: you might see the obsolete/old destination URL or Title for the link.<br /><br />We plan to make the system fully consistent again for all your links at the end of this patching process.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>12:14</var> UTC</small><br><strong>Update</strong> - We are in the process of provisioning additional resources to our cluster supporting Links Search functionality. Links created after 10:00 AM UTC today are getting indexed for Search as before. We are still working on re-indexing the missing links, the process is expected to take 24 hours to complete.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>09:05</var> UTC</small><br><strong>Identified</strong> - We have identified an issue affecting Rebrandly Links Search in the Dashboard. Links created in the last 3 days might not appear in the results of a Search, we are working on restoring the functionality and will schedule a task to re-index the links that went missing.</p>tag:status.rebrandly.com,2005:Incident/102315592022-06-11T08:31:04Z2022-06-11T08:31:04ZHigh latency / timeouts in redirection<p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>08:31</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>08:29</var> UTC</small><br><strong>Monitoring</strong> - Our average latency is back to normal. We are monitoring the system for as long as necessary to re-instate the full capability and offer the usual performances.</p><p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>08:28</var> UTC</small><br><strong>Investigating</strong> - High latency / timeouts in redirection</p>tag:status.rebrandly.com,2005:Incident/102147072022-06-10T10:43:39Z2022-06-10T10:43:39ZHigh latency / timeouts in redirection<p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>10:43</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>09:24</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>08:19</var> UTC</small><br><strong>Monitoring</strong> - Our average latency is back to normal. We are monitoring the system for as long as necessary to re-instate the full capability and offer the usual performances.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>08:17</var> UTC</small><br><strong>Identified</strong> - We have identified a problematic source of HTTP traffic directed to our servers and are in the process of fully rejecting this traffic in order to improve our latency</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Investigating</strong> - We are investigating increased latency for branded links redirection.</p>tag:status.rebrandly.com,2005:Incident/98995172022-05-03T00:10:24Z2022-05-03T00:10:24ZRebrand.ly links not redirecting on Chrome<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>00:10</var> UTC</small><br><strong>Resolved</strong> - Starting 2022-05-02, some customers using the Google Chrome browser experienced certificate validation errors relating to certificate transparency logs for rebrand.ly domain name. The issue appear to be depending on latest Chrome release and the GoDaddy team (trusted issuer of our SSL certificate) is working on a patch. In the meanwhile, we managed to install an alternative SSL certificate via Amazon Certificate Manager to restore the redirection.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>00:05</var> UTC</small><br><strong>Investigating</strong> - We are investigating reports of invalid certificate errors for rebrand.ly links (error ERR_CERTIFICATE_TRANSPARENCY_REQUIRED). Chrome users are affected and other browsers appear unaffected at the moment.</p>tag:status.rebrandly.com,2005:Incident/93121092022-02-28T11:45:02Z2022-02-28T11:45:02ZDatabase version upgrade<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>11:45</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>10:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>12:26</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. We estimate that it will result in a period of downtime, approximately 20 minutes, which will affect Link creation via both API and Dashboard/Apps. Links redirection and tracking will not be affected.</p>tag:status.rebrandly.com,2005:Incident/91683522022-01-26T14:57:17Z2022-01-26T14:57:17ZProduct API issue affecting link creation<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>14:57</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>14:49</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the system. Ability to create new links has been restored.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>14:46</var> UTC</small><br><strong>Investigating</strong> - We are aware of issues at creating new Link and Workspace resources via the Rebrandly API, also affecting usability of Rebrandly Dashboard and Apps. Redirection and tracking services are not affected</p>tag:status.rebrandly.com,2005:Incident/89993552022-01-04T12:16:12Z2022-01-04T12:16:12ZDashboard and API issue<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>12:16</var> UTC</small><br><strong>Resolved</strong> - The database index has been restored and Dashboard, Apps and API functionality is now restored.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>12:09</var> UTC</small><br><strong>Identified</strong> - We are aware of a database issue preventing usual functionality in Dashboard, Apps and API services. Link redirection and tracking is not affected. We are in the process of restoring a database index, no data has been lost.</p>tag:status.rebrandly.com,2005:Incident/87816082021-12-07T21:47:29Z2021-12-07T21:47:29ZLogin and API timeouts following Cloud provider outage<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>21:47</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>21:15</var> UTC</small><br><strong>Monitoring</strong> - We observed that critical Rebrandly services are back operative with degraded performances, as the Cloud provider managed to execute a recovery plan. No ETA for a full resolution has been provided yet.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>18:41</var> UTC</small><br><strong>Update</strong> - We have no available ETA to share yet. We are waiting for our Cloud provider to reinstate services, and are in the process of isolating the specific Amazon services affected by this incident, so as to possibly restore critical API functionality.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>16:33</var> UTC</small><br><strong>Update</strong> - Our Cloud provider (Amazon Web Services) reported:<br /><br />[08:26 AM PST] We are experiencing API and console issues in the US-EAST-1 Region. We have identified root cause and we are actively working towards recovery.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>16:08</var> UTC</small><br><strong>Identified</strong> - Following our previous communication, we have observed there is a broader issue in our Cloud provider affecting the US East region on multiple availability zones.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>16:03</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting login to Dashboard (including Rebrandly desktop and mobile apps and the browser extensions) and the Link Management API. We are in touch with the Cloud provider (Amazon Web Services) to assess the impact of this partial outage. Links redirection and tracking appear to be not affected by this.</p>tag:status.rebrandly.com,2005:Incident/85621492021-11-17T21:58:00Z2021-11-17T21:58:00ZLogin issues<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>21:58</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. Our authentication servers were made temporarily unreachable due to an ongoing migration to a managed AWS CloudFront option to automatically serve security-related HTTP response headers along with traffic.<br />Completing the setup took longer than expected, causing unexpected downtime period.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>21:51</var> UTC</small><br><strong>Identified</strong> - We have replicated the issue and provided a patch for our CDN configuration to provide a first viable workaround</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>21:47</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating login issues.<br />API integrations and Link Redirection and Tracking is not affected.</p>tag:status.rebrandly.com,2005:Incident/82034132021-10-25T14:26:37Z2021-10-25T14:26:37ZDatabases encryption<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>14:26</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed. Although we originally expected a longer downtime window, a proxy has been introduced and additional actions have been taken during the last week so that the overall downtime period required to encrypt our databases was reduced to 1 minute.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>14:08</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>14:06</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>13:59</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary. A minimal impact on Dashboard and API services is expected.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>14:44</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance for Rebrandly databases during this time.<br />We expect Rebrandly Dashboard, Browser Extensions, Mobile Applications, and API services to be unresponsive for a period ranging from 15 to 30 minutes, as we employ best-class security standards to provide redundant protection for Account and URLs data. Links redirection and tracking will not be affected.</p>tag:status.rebrandly.com,2005:Incident/82226442021-10-14T19:48:32Z2021-10-21T11:13:35ZHTTPS redirection issues: revoked certificate<p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>19:48</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>19:48</var> UTC</small><br><strong>Update</strong> - We are aware that, following our resolution announce, there were spare cases where the domain name certificate was issued with delay with respect to the original expectations, or was not issued at all. After a deeper investigation, we observed that today's revocation of a set of SSL certificates uncovered a possible new integration issue between Let's Encrypt and CloudFlare systems. Specifically, customers using proxy services to route their links traffic might be experiencing additional issues at getting their https redirection working again without warnings. We have observed that disablling the active proxy, or alternatively degrading the communication protocol from HTTPS to HTTP for the channel between the Proxy and the Host (Rebrandly) helped exiting this scenario. We will investigate this specific regression outside of the context of this incident.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>11:48</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>10:36</var> UTC</small><br><strong>Update</strong> - HTTPS redirection for affected domain names which were registered via Rebrandly is now fully operational. Monitoring the issuance of SSL certificates for affected domain names which were connected to Rebrandly via DNS.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>01:27</var> UTC</small><br><strong>Monitoring</strong> - We are monitoring progress as domain names certificates are generated for the affected domains.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>22:26</var> UTC</small><br><strong>Update</strong> - We inform you that this issue does not affected Generic short URLs redirect (links with rebrand.ly or rb.gy domain name).</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>22:25</var> UTC</small><br><strong>Update</strong> - A patch is on the go, as we re-issue the revoked SSL certificates for affected domain names. We are in touch with the Let's Encrypt team to reduce the impact of this inconvenience at the best of our possibilities.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>21:15</var> UTC</small><br><strong>Identified</strong> - We are experiencing downtime in HTTPS redirection due to an abrupt revoke of a number of SSL certificates which were generated by Let's Encrypt Certificate Authority. We are in the process of re-generating SSL certificates to restore redirection. Link redirection for customers with Custom SSL certificates is not affected.</p>tag:status.rebrandly.com,2005:Incident/81482482021-09-28T11:12:00Z2021-10-04T11:15:17ZLogin issues Chrome extension<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>11:12</var> UTC</small><br><strong>Resolved</strong> - Login issues Chrome extension</p>tag:status.rebrandly.com,2005:Incident/79992652021-09-15T14:38:24Z2021-10-04T11:11:55ZLogin issues for iOS and Android mobile apps<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>14:38</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>13:05</var> UTC</small><br><strong>Investigating</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>11:25</var> UTC</small><br><strong>Identified</strong> - We have identified an issue affecting login with Rebrandly while using iOS and Android apps. A patch is about to be released.</p>tag:status.rebrandly.com,2005:Incident/79824002021-09-13T13:11:33Z2021-09-13T13:11:33ZAPI and Dashboard issues<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>13:11</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>13:03</var> UTC</small><br><strong>Monitoring</strong> - Actions have been taken to fully re-instate the ability to login and create links in Rebrandly databases. Monitoring the infrastructure to make sure connection issues have been fully addressed.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>12:48</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting the ability to login and create new links with Rebrandly. <br />Links redirection for existing links is not affected.</p>tag:status.rebrandly.com,2005:Incident/78915222021-09-01T11:09:13Z2021-09-01T11:09:13ZAPI and Dashboard services downtime<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>11:09</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. Access to Rebrandly accounts has been restored and is now possible to create new links as usual.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>11:05</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating on a downtime for API and Dashboard services, making it impossible to interact with any Rebrandly account. Link redirection and tracking is not affected.</p>